Support

Call or send a request on any service page. We offer your job to independent local pros near you, and the first available one accepts. You'll get a text with their name, and they'll call to confirm.

It covers scheduling and the pro's diagnostic visit. If you approve the repair, it's credited against the repair cost on your invoice. Repair prices are set by the pro.

When the pro marks the job as diagnosed, not when you book.

The pro gives you a written invoice at the visit showing the booking fee as a separate line. Ask them for a copy, or open a ticket and we'll request it.

Call or open a ticket as early as you can. Cancellation terms are shown when you book [policy TBD].

Open a ticket first so we can help before you dispute anything with your card company. The repair warranty comes from the pro's company.

Finish your profile, upload certificates, set your service area and sign the Independent Pro Agreement. Offers go out in waves to the nearest eligible pros; first to accept gets the job.

Each offer shows the booking fee, whether the customer pays by card, Zelle or Venmo, and your share. Card jobs: we charge the customer and credit your share. Zelle or Venmo jobs: you collect it and owe our share.

Request a payout from My balance. Payouts run Mondays and Fridays by direct deposit (Stripe) or check.

No-shows, late cancellations, invoice errors, verified complaints, misdiagnosis refunds and chargebacks, per the fee table and your agreement.

Usually an unsigned agreement, an expired certificate, an overdue job status (48-hour rule) or an unpaid balance. Call support to fix it.

New pros can hold 2 active jobs at a time. Dispatch raises the limit as you build a track record.