Common problems
- No hot water
- Hot water runs out fast
- Rumbling or popping from the tank
Services
- Tank water heater repair
- Pilot light and thermocouple repair
- Expansion tank installation
If it's urgent: Big leak from the tank? Close the cold supply valve on top and turn off the heater's gas or power.
Book a visit online
Utilities, permits and licensing
Natural gas in Palo Alto comes from City of Palo Alto Utilities. Gas water heaters need proper venting and a permit when replaced, which in Palo Alto goes through the City of Palo Alto Development Services department. Water heater replacement in California is plumbing work, and plumbing licenses come from the Contractors State License Board, and state code requires seismic strapping.
Who runs what: City of Palo Alto Utilities for water, the Palo Alto Regional Water Quality Control Plant for wastewater and the City of Palo Alto Development Services department for permits. Electricity here comes from City of Palo Alto Utilities, and gas from City of Palo Alto Utilities. City of Palo Alto Utilities is the only city-run utility in California with electric, gas, water and wastewater service. Professorville has many homes from the early 1900s.
What Palo Alto housing means for water heater repair
Eichler homes often have radiant heat pipes in the slab. San Francisquito Creek flooded parts of the city in 1998.
Greenmeadow and Midtown have large groups of Eichler homes. Homes that have been remodeled may have more bathrooms than the original tank was sized for, so running out of hot water is common. Summers are mild and mostly sunny.
State code requires water heaters to be strapped for earthquakes, and inspectors check for it on replacements. The Baylands Nature Preserve is on the city's east edge.
Get ready for the call
Clear the area around the water heater so the tech can reach the valves and the vent.
Snap a photo of any labels or serial plates you can reach safely.
Signs you should call
A few signs it's time for a water heater specialist:
- Rusty or smelly hot water
- No hot water
- Hot water runs out fast
How we connect you
- Tell us your ZIP code and what's happening.
- Your note lands with a local water heater specialist serving Palo Alto.
- The pro contacts you, and nothing happens until you agree.
Questions from Palo Alto residents
What is the relief valve for?
The temperature and pressure relief valve releases water if the tank gets too hot or pressurized. It should never be capped or plugged.
Is a tankless water heater worth it?
It can save space and run longer showers, but it costs more up front and may need a bigger gas line or new wiring. A pro can tell you what your home would need.
What makes Palo Alto a little different for water heater repair?
Caltrain stops at University Avenue and California Avenue. Stanford University borders the city on the west. The HP Garage on Addison Avenue is called the birthplace of Silicon Valley. Share what you know about your home when you book.
Do you cover Barron Park and Midtown?
We look for independent pros across Palo Alto, including Barron Park, Duveneck/St. Francis, Greenmeadow and Community Center, and ZIP codes 94022, 94301, 94303, 94304, 94306. If nobody's available, we'll tell you. If you're close to a ZIP code line, mention your cross street when you call.
Where do permits come from in Palo Alto?
Palo Alto permits come from the City of Palo Alto Development Services department. Ask the water heater specialist before work starts whether a permit applies to your job.
If the problem changes before the visit, mention it when the pro reaches out.
Service area
Serving about a 50-mile radius from Palo Alto, depending on which independent pros are available. ZIPs: 94022, 94301, 94303, 94304, 94306
Nearby
- Water heater in Mountain View
- Sunnyvale water heater
- Water heater near Redwood City
- Cupertino, CA water heater
- Water heater in Santa Clara
- Fremont water heater
Other services in Palo Alto
All home services in Palo Alto · California home services
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