Common problems
- Running toilet
- Low water pressure
- Slow or clogged drains
Services
- Drain and sewer line clearing
- Toilet, faucet and fixture repair
- Sump pump service
Safety first: For a burst pipe, shut off the main water valve first. It's usually where the water line enters the basement.
Get connected
Online requests are coming soon. For now, Call 1-844-31-HOME-5(844) 314-6635 and we will connect you with an independent local company.
Know your New York City house
The five boroughs hold more than 8 million people, and most of them live in apartments rather than single-family houses. In co-ops and condos, the board or managing agent often has to approve a contractor before work starts.
Brownstone and limestone row houses line blocks in Park Slope, Harlem and Bedford-Stuyvesant, many of them built in the late 1800s. In stacked apartments and row homes, drain lines are often shared, so a clog upstairs can surface as a backup downstairs. Mention the layout of the building when you call.
Freeze and thaw cycles stress older service lines and outdoor spigots. Shutting off and draining hose bibs before the first hard frost saves a lot of trouble. The city's Housing Maintenance Code requires landlords to provide heat from October 1 through May 31, with minimum indoor temperatures day and night.
What usually goes wrong
You may want a plumber if you notice any of these:
- Slow or clogged drains
- Running toilet
- Low water pressure
What happens after you call
- Call or use the form and describe the problem.
- We pass your request to an independent plumber who covers New York City.
- If the timing and quote work for you, they schedule the job.
Who handles what in New York City
In New York City, plumbers are licensed by the Department of Buildings, and you can look up a master plumber license on its website. Work that changes piping, like moving a fixture or replacing a water line, usually needs a permit from the NYC Department of Buildings, and the plumber normally pulls it. Billing and water quality questions go to the NYC Department of Environmental Protection.
What to have ready
Before the plumber arrives, clear out the cabinet under the sink and make sure you can reach the main shutoff.
Questions from New York City residents
Why is my water pressure low?
It can be a clogged aerator, a partly closed valve, a failing pressure regulator or old pipes narrowed by scale. If the whole house is low, check with your neighbors and the water utility first.
Which parts of New York City can you help with?
Our network reaches Jackson Heights, St. George, Astoria and Park Slope and the rest of New York City (10001, 10002, 10003, 10004, 10005 and others). Whether a pro can come depends on their schedule, and we will let you know quickly either way.
Should I use chemical drain cleaner?
Use it sparingly, if at all. Harsh chemicals can damage older pipes and make the job riskier for the plumber who comes next. Tell them if you have already poured something in.
What should I tell the plumber on the phone?
Say what you see, where it is, how long it has been going on and whether water is actively leaking. A photo helps them bring the right parts.
Keep receipts and notes from the visit. They help if the same problem comes back.
Service area
Serving about a 50-mile radius from New York, depending on which independent pros are available. ZIPs: 10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10032, 10033, 10034, 10035, 10036, 10037, 10038, 10039, 10040, 10044, 10065, 10069, 10075, 10103, 10110, 10111, 10112, 10115, 10119, 10128, 10152, 10153, 10154, 10162, 10165, 10167, 10168, 10169, 10170, 10171, 10172, 10173, 10174, 10177, 10199, 10271, 10278, 10279, 10280, 10282, 10301, 10302, 10303, 10304, 10305, 10306, 10307, 10308, 10309, 10310, 10311, 10312, 10314, 10451, 10452, 10453, 10454, 10455, 10456, 10457, 10458, 10459, 10460, 10461, 10462, 10463, 10464, 10465, 10466, 10467, 10468, 10469, 10470, 10471, 10472, 10473, 10474, 10475, 11004, 11005, 11101, 11102, 11103, 11104, 11105, 11106, 11109, 11201, 11203, 11204, 11205, 11206, 11207, 11208, 11209, 11210, 11211, 11212, 11213, 11214, 11215, 11216, 11217, 11218, 11219, 11220, 11221, 11222, 11223, 11224, 11225, 11226, 11228, 11229, 11230, 11231, 11232, 11233, 11234, 11235, 11236, 11237, 11238, 11239, 11249, 11354, 11355, 11356, 11357, 11358, 11359, 11360, 11361, 11362, 11363, 11364, 11365, 11366, 11367, 11368, 11369, 11370, 11371, 11372, 11373, 11374, 11375, 11377, 11378, 11379, 11385, 11411, 11412, 11413, 11414, 11415, 11416, 11417, 11418, 11419, 11420, 11421, 11422, 11423, 11424, 11426, 11427, 11428, 11429, 11430, 11432, 11433, 11434, 11435, 11436, 11439, 11451, 11691, 11692, 11693, 11694, 11697
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To be clear, VendorReach does not send its own crews. When you call or send a request, we connect you with an independent plumber who sets the price and schedules the visit. Check their terms and qualifications before agreeing to anything.