Common problems
- Running toilet
- Low water pressure
- Slow or clogged drains
Services
- Leak detection and repair
- Drain and sewer line clearing
- Pipe repair and repiping
Safety first: For a burst pipe, shut off the main water valve first. It's usually where the water line enters the basement.
Get connected
Online requests are coming soon. For now, Call 1-844-31-HOME-5(844) 314-6635 and we will connect you with an independent local company.
Know your Rochester house
The city adds Lake Ontario water from the Monroe County Water Authority when needed. Many older homes heat with boilers or older furnaces.
Rental properties built before 1980 in the city's lead high-risk area need a certificate of occupancy every three years. Older homes may still have a main stack of cast iron that has thinned inside over the decades, so a camera look before major work is a good idea.
When temperatures sink well below freezing, keep cabinet doors open on outside walls and know where your shutoff is. A frozen line that bursts can flood a room fast. Rochester averages about 100 inches of snow a year, about half of it lake-effect snow off Lake Ontario.
Signs you should call
Typical reasons people reach out:
- Slow or clogged drains
- Running toilet
- Low water pressure
How we connect you
- Reach out by phone or online.
- A local plumber who works in Rochester gets your request.
- Nothing is booked until you and the pro agree on the visit and the cost.
Who handles what in Rochester
New York has no statewide plumber license, so licensing is set locally. If a leak is on the street side of the meter, call the City of Rochester first, since that section usually belongs to the utility. Leaks on your side are typically the owner's job.
Before the visit
Let the plumber know if the building has a shared water line or a landlord who needs to approve work.
Questions from Rochester residents
Do you cover 19th Ward and South Wedge?
Our network reaches 19th Ward, Swillburg, Beechwood and Park Avenue and the rest of Rochester (14604, 14605, 14606, 14607, 14608 and others). Whether a pro can come depends on their schedule, and we will let you know quickly either way.
Is one slow drain worth a call?
One slow drain can often be cleared with a plunger or by cleaning the trap. Several slow or gurgling drains at once point to a problem further down the line.
Do I need to be home for the plumber?
Usually, yes, or someone who can let them in and answer questions. Renters should also check whether the landlord needs to approve the visit first.
Should I use chemical drain cleaner?
Use it sparingly, if at all. Harsh chemicals can damage older pipes and make the job riskier for the plumber who comes next. Tell them if you have already poured something in.
We are a referral service, so the pro you speak with sets the schedule and the price. Ask your questions before you agree to anything.
Service area
Serving about a 50-mile radius from Rochester, depending on which independent pros are available. ZIPs: 14604, 14605, 14606, 14607, 14608, 14609, 14610, 14611, 14613, 14614, 14615, 14619, 14620, 14621, 14627, 14642
CanandaiguaBataviaGeneva
Other services in Rochester
Appliance RepairElectricalGarage DoorHeating & CoolingLocksmithPest ControlRoofingWater Heater
To be clear, VendorReach does not send its own crews. Any plumber you speak with runs their own business and handles their own quotes and scheduling. Confirm pricing, credentials and any guarantee with them directly.